About WellCare
WellCare Medical
WellCare is a cross-border medical service platform in the Greater Bay Area, helping international patients with medical travel consultation, hospital resource coordination, interpretation, and care navigation in China.
Our team consists of senior medical experts, professional translators, and caring service staff, providing one-stop services throughout the journey to make cross-border medical trips safe, convenient, and efficient.
International Service Team
Multilingual professional team providing full-process service assurance from consultation to follow-up
Multilingual Service Team
Providing medical translation and accompaniment in English, Japanese, Korean, Arabic, Russian and more
- Professional medical translation
- Full accompaniment service
- Medical records translation
- Video consultation interpretation
Cross-border Medical Compliance
Strictly following national cross-border medical policies to ensure legal compliance throughout your treatment
- Entry visa assistance
- Medical filing service
- Insurance coordination
- Medical record certification
One-stop Travel Management
Worry-free journey from entry to return, with dedicated staff handling all travel arrangements
- Airport pickup & drop-off
- Hotel accommodation
- Hospital VIP channel
- Emergency rescue support
International Payment & Insurance
Supporting multiple international payment methods, direct settlement with major international medical insurers
- International insurance direct billing
- Multi-currency settlement
- Transparent cost estimation
- Invoice certification service
Cross-Border Medical Service Process
Online Consultation
Multilingual consultants understand your needs
Custom Plan
Match hospitals and experts to create a plan
Entry Arrangements
One-stop visa, transport, accommodation
Medical Escort
Full translation and accompaniment services
Treatment
Hospital coordination and care support
Follow-up
Continuous health management after discharge
Multilingual Support
Our team provides professional medical translation and accompaniment services in the following languages
Our Mission
To enable patients worldwide to conveniently access quality medical resources in China, breaking geographical and language barriers, providing safe, professional, and caring cross-border medical service experiences.
Our Vision
To build a reliable cross-border medical service network in the Greater Bay Area and help more patients access suitable care resources.
Core Values
The principles that guide us forward
Safety First
Patient safety is our top priority; listed hospital resources are reviewed before presentation
Patient-Centered
All services are guided by patient needs, providing personalized medical solutions
Global Perspective
Connecting global medical resources to make quality healthcare borderless
Pursuit of Excellence
Continuously improving service quality to create a better medical travel experience